My IT stopped working: what should I do?
Courtier TI connects businesses with IT providers; it is not an emergency repair service. The team contacts you in less than 48 business hours to understand your needs, then suggests an IT services company that matches your project.
If an outage is underway, note what has stopped working and when, then contact your current IT provider if you have one. If you suspect a cyberattack, consult our guide on the first steps to take. To arrange ongoing support and help prevent future outages, you can describe your needs to Courtier TI.
First steps
- Write down the symptoms, the time and the affected computers.
- Contact your current IT provider, if you have one.
- If you see a ransom note or encrypted files: Disconnect the device from the network (cable and Wi-Fi) without shutting it down, don’t pay the ransom without a specialist’s advice, then contact an incident-response specialist. If personal information may have been affected, Quebec’s Law 25 may require you to record the incident and notify the Commission d’accès à l’information. This is general guidance. See also the “After a cyberattack” guide.
Courtier TI is not a repair service
Courtier TI is a broker, not a provider: it does not work on your computers. It suggests a managed IT provider (MSP) that matches your business. The response arrives in less than 48 business hours, so it is not an emergency line.
Prevent the next outage
Managed IT or hourly technician? Our guide compares both approaches.
- A help desk for your staff.
- Proactive monitoring of computers and servers.
- Device and update management.
- Data backup.
Frequently asked questions
Can Courtier TI fix my computer?
No. Courtier TI is a broker, not a provider. It suggests a managed IT provider (MSP) that matches your business.
What if I think I’ve been hit by a cyberattack?
Disconnect the device from the network (cable and Wi-Fi) without shutting it down, don’t pay the ransom without a specialist’s advice, then contact an incident-response specialist. If personal information may have been affected, Quebec’s Law 25 may require you to record the incident and notify the Commission d’accès à l’information. This is general guidance.
When will I get a response?
The response arrives in less than 48 business hours.
What is an MSP?
A managed service provider that handles support, monitoring and maintenance of your IT.
Do I pay for Courtier TI’s service?
No, it is free for you. Courtier TI is paid by the firm you choose, and that fee is never added to the price of the quote.
See also
- Find an MSP (managed service provider) in Quebec
- Managed IT & IT support quote in Quebec
- IT help desk
- Proactive monitoring
- Device management
- Data backup
- Incident response
- What to do after a cyberattack in an SMB?
- Managed IT, hourly technician or in-house IT: how to choose
- Cities
IT services by city
Gatineau · Laval · Lévis · Longueuil · Montreal · Ottawa · Quebec City · Sherbrooke · Terrebonne · Trois-Rivières
Updated on