A hardware request is more than a list of models. To get an accurate quote, describe the intended use, the quantities, the manufacturer's warranty you want, the deployment and what happens to your old devices. The Canadian Centre for Cyber Security points out that equipment you no longer need may still contain personal or sensitive information, and that it should be sanitized before you get rid of it (ITSAP.40.006).
Short answer
You describe your hardware or licensing needs once: your request is reviewed by the Courtier TI team, then entrusted to the IT services company that will prepare your quote and supply the hardware. Quantities, configuration and deployment are set with you.
What a request can cover
- Desktop computers and laptops, with their configuration and accessories
- Servers, their storage and their backup power
- Network equipment: switches, Wi-Fi access points, firewalls and UPS units
- Printers and multifunction devices
- Monitors, docking stations and peripherals
- Microsoft 365 licences and software licences
- Preparation, delivery and installation of the hardware
- Secure wiping and disposal of old devices
Frequently asked questions
Does Courtier TI sell hardware?
No. The Courtier TI team reviews your request and entrusts it to an IT services company. That company prepares the quote and supplies the hardware or licences if you accept it.
What should a hardware request specify?
The intended use, the quantities, the software that must run on the devices, the manufacturer's warranty you want, delivery and installation, and what to do with the old devices. An accurate description allows an accurate quote.
Why wipe old devices before getting rid of them?
Because a device you no longer need may still contain information. According to the Canadian Centre for Cyber Security's publication ITSAP.40.006, deleted data is still recoverable, and a factory reset does not truly erase it. Among the devices to sanitize before disposal, the Centre lists computers, routers, printers, smartphones and storage media.
What does the law say about destroying personal information?
Quebec's Act respecting the protection of personal information in the private sector provides that once the purposes for which personal information was collected or used are achieved, the business must destroy or anonymize it, subject to any preservation period provided for by an Act (s. 23). Section 10 also requires reasonable security measures for information that is collected, used, communicated, kept or destroyed.
Should a device that no longer receives updates be replaced?
The Canadian Centre for Cyber Security's baseline cyber security controls for small and medium organizations ask organizations to conduct a risk assessment to decide whether to replace software and hardware that are not capable of automatic updates. If the organization keeps them, it should have a business process to ensure regular manual updates (BC.2.2).
Can I request licences only?
Yes. A request can cover Microsoft 365 licences or other software, with or without hardware. Specify the number of users, the licences you already hold and their renewal date.