I'm unhappy with my IT provider: how do I switch?
Before switching, check your contract, then make sure you have your admin access, licences and documentation. Next, describe your needs and what isn’t working. Courtier TI suggests a provider that matches your business, with no commitment and free of charge for you.
Steps to switch without losing anything
Check your current contract for its term, notice period and any termination fees. If in doubt, consult a lawyer. Ask your current provider to hand over your access, data and licences.
- Reread your contract: term, notice, termination conditions.
- Recover your access: admin accounts, domain names, Microsoft 365, firewall.
- Take inventory: licences, hardware, backups, network documentation.
- Describe what isn’t working: response times, communication, coverage.
- Plan the transition with the new provider.
What to check in the next provider
Our “Choose a managed IT provider” guide and the “Find an MSP” page list the criteria to check.
Courtier TI’s role
Courtier TI is a broker, not a provider. It suggests a firm that matches your situation. You stay free to choose. The service is free for you: Courtier TI is paid by the firm you choose, and that fee is never added to the price of the quote.
Frequently asked questions
Can I request a quote while still under contract?
Yes. A request commits you to nothing; just check the notice period in your contract before switching.
What should I recover from my current provider?
Your admin access, domain names, licences, backups and network documentation.
Does Courtier TI replace my provider?
No. Courtier TI is a broker, not a provider. It suggests a firm that matches your situation.
Is the service free?
Yes, for you. Courtier TI is paid by the firm you choose, and that fee is never added to the price of the quote.
When will I get a response?
The response arrives in less than 48 business hours.
See also
- Find an MSP (managed service provider) in Quebec
- How to choose an IT service provider in Quebec
- Managed IT, hourly technician or in-house IT: how to choose
- Managed IT & IT support quote in Quebec
- Find a cybersecurity firm in Quebec
- Find a cloud services provider in Quebec
- Become a Courtier TI provider
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